Front Desk Agent/Night Auditor
Fairfield by Marriott Forsyth/Decatur Fairfield by Marriott Forsyth/Decatur Forsyth, IL Forsyth, IL Part-time Part-time $14.
00 - $14.
50 an hour $14.
00 - $14.
50 an hour 2 days ago 2 days ago 2 days ago JOB SUMMARY The Night Auditor is responsible for the front desk operation during their shift (Typically 11pm-7am).
Primary responsibilities include but are not limited to:
registering guests, making reservations, preparing daily reports, balancing transactions, conducting security walks, and providing excellent customer service.
EDUCATION & EXPERIENCE Education & Experience At least 1 year of progressive experience in a hotel or a related field preferred.
High School diploma or equivalent required.
College course work in related field helpful.
Previous supervisory responsibility preferred.
Must be able to work independently and with minimal supervision.
Knowledge of Accounting Principles.
Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.
Must be proficient in Windows operating systems, company approved spreadsheets and word processing.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high pressure situations.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must have the ability to assimilate complex information, data, etc.
from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Must be able to work in a self-managed environment.
Must be effective at listening to, understanding and clarifying the concerns and issues raised by co-workers and guests.
Must maintain composure and objectivity under pressure.
JOB DUTIES & FUNCTIONS Job Duties & Functions Approach all encounters with guests and associates in a friendly, service-oriented manner.
Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
Maintain a friendly and warm demeanor at all times.
Maintain cashiering responsibilities as per Front Office procedures according to hotel standards.
Maintain Front Office computer system operation according to hotel standards.
Handle and follow through on all guest requests daily during your shift.
Follow safety and emergency procedures according to hotel standards.
Maintain proper record keeping (i.
e.
, log books, etc.
) according to hotel standards.
Be familiar with all policies and house rules.
Have a working knowledge of security procedures.
Ensure associates are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow associates.
Prepare and distribute daily reports as needed.
Transfer the master or house accounts as necessary.
Follow up to ensure that security walk-through includes removal of all hallway waste and straightening of pool area (property specific) Handle items for Lost and Found according to the standard.
Complete any reports as requested by management in a timely manner.
Complete any miscellaneous duties as required Attend meetings as required by management.
Perform any other duties as requested by the Guest Services Manager or any other member of management.
Job Type:
Part-time Pay:
$14.
00 - $14.
50 per hour
Benefits:
Employee discount Flexible schedule Paid time off Schedule:
8 hour shift Overnight shift Work setting:
In-person Work Location:
In person Employee discount Flexible schedule Paid time off 8 hour shift Overnight shift In-person.
Estimated Salary: $20 to $28 per hour based on qualifications.
00 - $14.
50 an hour $14.
00 - $14.
50 an hour 2 days ago 2 days ago 2 days ago JOB SUMMARY The Night Auditor is responsible for the front desk operation during their shift (Typically 11pm-7am).
Primary responsibilities include but are not limited to:
registering guests, making reservations, preparing daily reports, balancing transactions, conducting security walks, and providing excellent customer service.
EDUCATION & EXPERIENCE Education & Experience At least 1 year of progressive experience in a hotel or a related field preferred.
High School diploma or equivalent required.
College course work in related field helpful.
Previous supervisory responsibility preferred.
Must be able to work independently and with minimal supervision.
Knowledge of Accounting Principles.
Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.
Must be proficient in Windows operating systems, company approved spreadsheets and word processing.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high pressure situations.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must have the ability to assimilate complex information, data, etc.
from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Must be able to work in a self-managed environment.
Must be effective at listening to, understanding and clarifying the concerns and issues raised by co-workers and guests.
Must maintain composure and objectivity under pressure.
JOB DUTIES & FUNCTIONS Job Duties & Functions Approach all encounters with guests and associates in a friendly, service-oriented manner.
Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
Maintain a friendly and warm demeanor at all times.
Maintain cashiering responsibilities as per Front Office procedures according to hotel standards.
Maintain Front Office computer system operation according to hotel standards.
Handle and follow through on all guest requests daily during your shift.
Follow safety and emergency procedures according to hotel standards.
Maintain proper record keeping (i.
e.
, log books, etc.
) according to hotel standards.
Be familiar with all policies and house rules.
Have a working knowledge of security procedures.
Ensure associates are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow associates.
Prepare and distribute daily reports as needed.
Transfer the master or house accounts as necessary.
Follow up to ensure that security walk-through includes removal of all hallway waste and straightening of pool area (property specific) Handle items for Lost and Found according to the standard.
Complete any reports as requested by management in a timely manner.
Complete any miscellaneous duties as required Attend meetings as required by management.
Perform any other duties as requested by the Guest Services Manager or any other member of management.
Job Type:
Part-time Pay:
$14.
00 - $14.
50 per hour
Benefits:
Employee discount Flexible schedule Paid time off Schedule:
8 hour shift Overnight shift Work setting:
In-person Work Location:
In person Employee discount Flexible schedule Paid time off 8 hour shift Overnight shift In-person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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